Last updated: January 17th, 2023 (Version 1.1)

This website (“Website” or “Service”) (“”) and (“Support Center”) are operated by FAW GmbH (“FAW”, “us”, “we”, or “our”), an Austrian software company headquartered in Softwarepark 32a, A-4232 Hagenberg im Mühlkreis, Upper Austria. For more information please refer to the imprint of FAW.

This Privacy Policy informs you of our policies regarding the collection, use and disclosure of Personal Information or Personally Identifiable Information when you use our Website or Service and our Support Center.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving this Website or Service and our Support Center. By using this Website or Serice and our Support Center, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.

Information Collection and Use

While using our Website or Service or our Support Center, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally Identifiable Information may include, but is not limited to, your email address, name, postal address and other information (“Personal Information” or “Personally Identifiable Information”).

We collect information from you when visit our Website or Service or our Support Center, when you fill out a form by entering data related to you, your company or your Alfresco installation, during conversation with our support or sales team through our support and sales channels – especially when requesting or buying a license key for software products downloadable from this Website or Service or our Support Center.

You may, however, visit our Website or Service anonymously.

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information may help us to better respond to your individual needs)
  • To improve our Website or Service and our Support Center (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
  • To send periodic E-mails (the E-mail address you provide may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.) Note: If at any time you would like to unsubscribe from receiving future emails, send a request to

Log Data

We collect information that your browser sends whenever you visit this Website or Service or our Support Center (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of this Website or Service or the pages of our Support Center that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Website’s or Service’s or our Support Center’s functionality. These third party service providers have their own privacy policies addressing how they use such information.


“Cookies” are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

We use Cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of this Website or Service.

Service Providers

We may employ third party companies and individuals to facilitate our Website or Service and our Support Center, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Website or Service and our Support Center is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us at

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Business Transaction

If FAW GmbH is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include trusted third parties who assist us in operating our Website or Service, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We implement a variety of security measures to maintain the safety of your Personal Information when you place an order or enter, submit, or access your Personal Information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your sensitive/credit information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Austria and choose to provide information to us, please note that we transfer the information, including Personal Information, to Austria and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links to Other Sites

Our Website or Service and our Support Center may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s website. We strongly advise you to review the Privacy Policy of every website you visit.


Children’s Privacy

This Website or Service and our Support Center do not address anyone under the age of 13 (“Children”).

We do not knowingly collect Personally Identifiable Information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

Online Privacy Policy Only

This Privacy Policy applies only to information collected through this Website or Service and our Support Center and not to information collected offline.

Your Consent

By using our Website or Service and our Support Center, you consent to this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Terms of Use

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of this Website or Service and our Support Center.

Questions and Contact

If you have any questions regarding this Privacy Policy – or for other general questions – please contact us at